Shipping Policy

At ZENVIOMEN, we aim to provide a smooth and reliable shipping experience. Please review our shipping policy below for details regarding order processing, delivery times, and shipping fees.

ORDER PROCESSING

All orders are processed within 1–3 business days after order confirmation, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

During peak seasons, promotions, or product launches, processing times may be extended slightly. We appreciate your patience during these periods.

SHIPPING DESTINATIONS

ZENVIOMEN currently ships to:

  • Domestic locations

  • Selected international destinations

If your location is not available at checkout, please contact our customer support team for assistance.

SHIPPING FEES

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Order value

  • Selected shipping method

Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer unless otherwise stated.

DELIVERY TIMES

Estimated delivery times are as follows:

  • Domestic Shipping: 2–5 business days

  • International Shipping: 7–14 business days (depending on destination and customs clearance)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking number via email.
You can use this number to monitor your shipment’s progress through the carrier’s tracking system.

SHIPPING DELAYS

While we strive to deliver orders on time, delays may occasionally occur. ZENVIOMEN is not responsible for delays caused by:

  • Customs clearance

  • Incorrect or incomplete shipping information

  • Carrier disruptions

  • Force majeure events

If your order is significantly delayed, please contact us and we will assist you promptly.

INCORRECT ADDRESS & UNDELIVERED PACKAGES

Please ensure that your shipping address is accurate and complete at checkout.

ZENVIOMEN is not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Packages refused or unclaimed by the recipient

Additional shipping fees may apply for reshipment.

CONTACT US

If you have any questions regarding shipping or delivery, please contact our customer support team at:

Email: support@zenviomen.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)

ZENVIOMEN reserves the right to update or modify this Shipping Policy at any time without prior notice.