FAQs
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How do I place an order on ZENVIOMEN?
Simply browse our collections, select your desired size and color, and add items to your cart. Proceed to checkout and follow the steps to complete your purchase.
2. Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and access exclusive updates.
3. How do I choose the correct size?
Please refer to our Size Guide available on each product page. If you need additional assistance, our customer support team is happy to help.
4. Are your products exactly as shown in photos?
We strive to present our products as accurately as possible. Minor variations in color may occur due to lighting and screen settings.
5. Will sold-out items be restocked?
Some items may be restocked, while limited editions may not. We recommend signing up for restock notifications or contacting customer support for availability updates.
6. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are processed. Please contact us as soon as possible for assistance.
Payment Information
1. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout.
2. Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, trusted payment gateways to protect your information.
3. When will my payment be charged?
Your payment will be charged immediately once your order is confirmed.
4. Do you support installment or split payments?
Installment options may be available depending on your location and selected payment provider.
5. Will I receive an invoice or receipt?
Yes. A digital receipt will be sent to your registered email address after your purchase is completed.
6. Are taxes and duties included in the price?
Applicable taxes are calculated at checkout. International orders may be subject to additional duties or customs fees, which are the responsibility of the customer unless otherwise stated.
Order & Returns
1. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor delivery progress.
2. What is your return policy?
We accept returns within 7–14 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.
3. How do I request a return or exchange?
Please contact our customer support team with your order number, and we will guide you through the return or exchange process.
4. Are sale or discounted items eligible for return?
Sale items may be subject to different return conditions. Please review the return policy or contact us for specific details.
5. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
6. Who covers the return shipping cost?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.